Ordering & Payments
How do I place an order on the Aubermont website?
To place an order, visit our official website, browse our collection, and select your preferred product. Click 'Add to Cart' and proceed to checkout. Enter your shipping details, select a payment method, and complete your purchase. Once your payment is processed, you will receive an email confirmation with your order details.
What payment methods does Aubermont accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Afterpay. All transactions are securely processed to protect your financial data.
Can I modify my order after placing it?
If your order has not been processed for shipping yet, you can contact customer support to request modifications, such as changing the product color or updating the shipping address. Once the order is processed, modifications are no longer possible.
Customer support: support@aubermont.com
Can I cancel my order after placing it?
If your order has not been processed yet, you may request a cancellation by contacting customer support. If the order has already been shipped, you will need to follow the return process after it arrives.
What should I do if I didn't receive a confirmation email or tracking number?
Check your spam or junk folder. If it's not there, contact customer support with your order details to verify if your order was successfully processed. In some cases, an incorrect email address may have been entered during checkout, and our team will help update it for you.
Customer support: support@aubermont.com
What currency are prices listed in?
All prices on our store are listed in USD (United States Dollars). If you are shopping from outside the U.S., your bank or payment provider may apply a conversion rate based on your local currency.
What if I was incorrectly charged for my order?
Contact customer support with your order details, and we will review the transaction to ensure you receive the correct pricing.
Shipping & Orders
What shipping options does Aubermont offer?
- Free Standard Delivery: 7-12 business days
- Priority Express Delivery: 5-8 business days
All orders require 48h for processing before shipping. Weekends and holidays are not included in these timeframes.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Use this number on our tracking portal to get real-time updates on your shipment’s status.
Why isn’t my tracking number updating?
Tracking information can take up to 72 hours to update. If there is no movement after this period, contact customer support for assistance.
Customer support: support@aubermont.com
Can I cancel my order after placing it?
If your order has not been processed yet, you may request a cancellation by contacting customer support. If the order has already been shipped, you will need to follow the return process after it arrives.
My package is delayed or seems lost. What can I do?
If your package is delayed beyond the estimated delivery time, check the tracking details. If the tracking status does not change, contact customer support. Lost packages may be eligible for a replacement or refund, subject to verification.
My tracking status shows "Delivered," but I haven’t received my order. What should I do?
Check with neighbors, your mailbox, and the local post office. If you still cannot locate the package, contact customer support to initiate an investigation.
Can I upgrade my shipping to express?
Yes, if your order has not yet shipped, you can contact customer support to upgrade to express shipping for an additional fee.
What should I do if my order is returned to the sender?
If your order is returned due to an incorrect address, contact customer support to arrange a reshipment. Additional shipping charges may apply.
What should I do if my order is returned to the sender?
If your order is returned due to an incorrect address, contact customer support to arrange a reshipment. Additional shipping charges may apply.
Returns & Exchanges
What are the return rules?
You can return a product for any reason within 30 days, guaranteed. No questions asked.
- We do not charge a return or handling fee.
- The customer is responsible for covering the return shipping label cost.
Other questions?
You can contact us through our contact page! We will be happy to assist you.
Product & Quality Assurance
What should I do if my product arrives damaged or defective?
Contact customer support with a video or photos showing the issue. We may offer a replacement or a refund, depending on the situation.
Customer support: support@aubermont.com
What happens if I receive the wrong item?
If you receive an incorrect product, contact customer support immediately with photos. We will correct the issue by sending the correct item.
How should I maintain and care for my product?
Keep your product dry and avoid exposing it to extreme temperatures. For metal accessories, wipe with a soft cloth regularly. For leather items, avoid prolonged water exposure.
Promotions & Discounts
How do I mix and match items for a promotion?
If a promotion allows mix-and-match selections, add your desired items to the cart, and the discount will apply automatically at checkout. Some promotions may have specific conditions, such as price thresholds.
Can I use multiple discount codes on one order?
No, only one discount code can be applied per order.
Warranty & Repairs
Does Aubermont offer a warranty on its products?
Yes, all Aubermont products come with a 2-year warranty covering manufacturing defects.
What should I do if my product stops working within a few months of purchase?
If your product stops working due to a defect, contact support with proof of purchase and a description of the issue. If covered under warranty, we will guide you through the repair or replacement process.